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Create a Resolve

Time to complete: ~10 minutes

Before you start
  • Heimdall account
  • A question and the answers you want, written in plain language

Steps​

  1. Sidebar → Resolve → New Resolve.
  2. Pick Choice (pick one answer) or Score (give it a score). You cannot change this later.
  3. Name the Resolve and write the question.
  4. For Choice, add at least two answers. Each answer has a short name and a description of when to pick it. You can add up to 255.
  5. For Score, describe each point on the scale from low to high. Use at least two points and at most ten.
  6. Optional: open confidence cutoff and enter a number from 0 to 1, such as 0.8. Leave it blank to always treat the answer as usable. The API still returns the full result either way. Your application compares confidence to this number.
  7. Save. You land on the Resolve detail page.

Example​

Choice. Question: “Which team should handle this?” Answers: Billing (“charged twice or wants a refund”), Support (“something is broken or they can’t sign in”).

Score. Question: “How quickly does someone need to respond?” Levels from “can wait” up to “needs someone now.”

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